How Can We Help?
Browse below to find the answers to your questions.
WHAT yOU NEED TO KNOW
BEFORE WE ARRIVE:
- NEVER empty a pool without consulting a professional first. If you have a high water table it can pop your pool right out of the ground, even concrete/gunite pools! If you empty a vinyl liner pool, the liner can shrink (this can happen very quickly) then it will tear as we’re filling it and you’ll need a new liner. A good rule of thumb for liner pools is to make sure you leave at least 1 foot of water in the SHALLOWEST part of the pool. And as we said already, consult a professional first!
- We CANNOT fill your pool if you still have water on your winter cover. Your cover needs to have the water pumped off of it. We prefer to fill after the cover is already off, but its not required.
- Be sure to keep the street clear of parked cars in front of your house. We have a big truck and need the space!
- If we’re parking in your driveway please pull any cars that may need to leave out onto the street. Once we’re in the driveway its difficult to get out if we’re still loaded.
- If you live on a one lane road or dead end private drive, please let your neighbors know that we’re gonna have the road blocked for at least 30-40 minutes.
- If you live on a main road we need to be able to park in your driveway or get completely off the road and onto the shoulder. Public safety comes first. Always advise us when ordering if you live on a busy main road.
- If anything changes after you place your order, please let us know. We don’t want to get there and have to leave because the pool is not ready.
- If you own an above ground pool, be sure that all plumbing lines are connected and tightly secured.
How many gallons in a truck load of water?
We deliver 9,000 gallon loads
Will you deliver partial truckloads?
Yes! We sell partial loads if you need 5,000 gallons or less at a discounted price. We also offer a discounted price for hot tubs of various sizes.
Where does your water come from?
We haul Detroit city water, which we get from a few different municipalities around Oakland County. (We have never used, and will never use, Flint as a water source) When working in Livingston County, we occasionally get municipal water from Howell.
How quick can you get to me once I'm ready for water?
From mid-May to mid-June we get extremely busy, so try to place your order as far ahead of time as possible. We do our best to get to customers within few days during that time, although we may need a week or so if it gets really warm around memorial day. Any other time of year we can usually get to customers within a couple of days (sometimes same day).
Do I need to be home when you fill the pool?
Short answer is no, especially if you just need a top off after opening in the spring, but it depends on the circumstance. If you installed a new pool or liner yourself or if your pool is portable (Intex, Coleman, Etc.), we would prefer that you be home in case there is any issues with the installation. If you’re not going to be home just make sure we have easy access to the pool through a unlocked gate (Not ajar – for obvious safety reasons). We do not run our hoses over top of fences or railing.
How long will it take once you get to my house?
If you’re opening your pool and need a truckload to top it off, we’re usually only there for 30-40 minutes. If its a new pool or other circumstance we may be there longer.
How close to the pool does the truck need to get?
The closer the better. All of our price quotes include up to 250ft of hose. Anything over that and there may be any extra charge. If you’re unsure of the distance, call the office and we will use a satellite view to get an estimated distance.
Can you pull into my driveway if the pool is too far away or if I live on a main road?
Sometimes. Our trucks are long so if the entrance is tight we may not be able to. But we can get in and out of some pretty tight spots. We can usually tell by the satellite view so mention it when ordering. We drive on gravel and asphalt driveways everyday. However, if you have a concrete driveway we CANNOT drive on it unless it is reinforced or already damaged. We do not pull into driveways without approval from the customer.